Business and intercultural communication issues: Three contributions to various aspects of business communication

Arbeitspapier

This paper describes psychological contracts and how they are created. Even though the phenomenon of the psychological contract can be observed in a variety of relationships, this paper solely discusses psychological contracts in business settings. The paper discusses in particular how psychological contracts affect the employee/employer-relationship.The findings will then be applied to the example of IBM in the early 1990s, when IBM decided to lay off employees despite its no-layoff policy. Finally, suggestions are made as to what could have been done to prevent the negative effects of psychological contract violation at IBM.

Object Details

• Language: Englisch

References and Relationships

• Bibliographic citation: Series: Freiberger Arbeitspapiere ; No. 2004/02

Classification and Topics

• Classification: Management ; Organizational Behavior; Transaction Costs; Property Rights ; Labor-Management Relations, Trade Unions, and Collective Bargaining: General ; Personnel Management; Executives; Executive Compensation ; Corporate Culture; Diversity; Social Responsibility
• Subject: Psychological Contracts ; IBM ; Workplace Relationship ; Psychologische Verträge ; Arbeitsplatz-Verhältnisse ; Kommunikation ; Wirtschaftssoziologie ; Interkulturelle Beziehungen

Contributors, Places and Time

• Event: Geistige Schöpfung
• (who): Hinner, Michael B. ; Dreisörner, Mirjam ; Felich, Antje ; Otto, Manja
• Event: Veröffentlichung
• (who): Technische Universität Bergakademie Freiberg, Fakultät für Wirtschaftswissenschaften
• (where): Freiberg
• (when): 2004

Further information

• Handle: http://hdl.handle.net/10419/48389
• Last update: 10.03.2025, 11:45 AM CET