Reinhold Rapp

Unternehmensberater, Wirtschaftswissenschaftler

Born: 1961

Works:

Kundenzufriedenheit durch Servicequalität : Konzeption - Messung - Umsetzung
Customer-relationship-Management : das neue Konzept zur Revolutionierung der Kundenbeziehungen ; [mit Best-practice-Beispielen]
Customer-relationship-Management : das neue Konzept zur Revolutionierung der Kundenbeziehungen
Praxishandbuch Kundenmanagement : Grundlagen, Fallbeispiele, Checklisten - nach dem ULTIMA-Ansatz

All Objects (6)

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Reinhold Rapp

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