Integrating computer-aided modeling and micro-simulation in multi-criteria evaluation of service infrastructure assignment approaches

Artikel

Purpose: This paper proposes an integrated computer-supported multi-staged approach to the flexible design and multicriteria evaluation of service infrastructure assignment processes/ algorithms. Design/methodology/approach: It involves particularizing a metamodel encompassing the main generic components and relationships into process models and process instances, by incorporating structural data from the real-life system. Existing data on the target user population is fed into a micro-modeling system to generate a matching population of individual "virtual" users, each with its own set of trait values. The micro-simulation of their interaction with the assignment process of both the incumbent and the competitors generates a rich multi-dimensional output, encompassing both "revealed" and non-observable data. This enables a comprehensive multi-criteria evaluation of the foreseeable performance of the designed process/ algorithm, and therefore its iterative improvement. Findings: The research project developed a set of methodologies and associated supporting tools encompassing the modeling, micro-simulation and performance assessment of service infrastructure assignment processes. Originality/value: The proposed approach facilitates, in a multicriteria environment, the flexible modeling/design of situation-specific assignment processes/algorithms and their performance assessment when facing their case-specific user population.

Object Details

• Language: Englisch

References and Relationships

• Bibliographic citation: Journal: Journal of Industrial Engineering and Management (JIEM) ; ISSN: 2013-0953 ; Volume: 6 ; Year: 2013 ; Issue: 3 ; Pages: 796-804 ; Barcelona: OmniaScience

Classification and Topics

• Classification: Management
• Subject: Infrastructure assignment ; metamodeling ; microsimulation ; multicriteria ; simulation platforms

Contributors, Places and Time

• Event: Geistige Schöpfung
• (who): Duran, Alfonso ; Garcia, Isabel ; Gutierrez, Miguel
• Event: Veröffentlichung
• (who): OmniaScience
• (where): Barcelona
• (when): 2013

Further information

• DOI: doi:10.3926/jiem.551
• Handle: http://hdl.handle.net/10419/188562
• Last update: 10.03.2025, 11:43 AM CET