Artikel

TQM and firms performance: An EFQM excellence model research based survey

The purpose of this article is to develop an instrument for measuring TQM implementation following the European Foundation for Quality Management Excellence Model and to provide empirical evidence on the relationship between management practices and measures of business performance in the model. To this end, the study employs survey data collected from Spanish manufacturing and service firms. Confirmatory factor analysis is used to test the psychometric properties of the measurement scales and the hypothesized relationships between total quality management practices and organizational performance are examined using structural equation modeling. The findings of the research indicate that the adoption of the TQM practices suggested in the EFQM Excellence Model allows firms to outperform their competitors in the results criteria included in the Model. Therefore, this paper provides a valuable benchmarking data for firms as it substantiates the EFQM Enabler's contribution to the attainment of competitive advantage.

Sprache
Englisch

Erschienen in
Journal: International Journal of Business Science & Applied Management (IJBSAM) ; ISSN: 1753-0296 ; Volume: 2 ; Year: 2007 ; Issue: 2 ; Pages: 21-41 ; s.l.: International Journal of Business Science & Applied Management

Klassifikation
Management
Thema
total quality management
business performance
competitive advantage
EFQM excellence model
Spain

Ereignis
Geistige Schöpfung
(wer)
Santos-Vijande, María Leticia
Alvarez-Gonzalez, Luis I.
Ereignis
Veröffentlichung
(wer)
International Journal of Business Science & Applied Management
(wo)
s.l.
(wann)
2007

Handle
Letzte Aktualisierung
10.03.2025, 11:41 MEZ

Datenpartner

Dieses Objekt wird bereitgestellt von:
ZBW - Deutsche Zentralbibliothek für Wirtschaftswissenschaften - Leibniz-Informationszentrum Wirtschaft. Bei Fragen zum Objekt wenden Sie sich bitte an den Datenpartner.

Objekttyp

  • Artikel

Beteiligte

  • Santos-Vijande, María Leticia
  • Alvarez-Gonzalez, Luis I.
  • International Journal of Business Science & Applied Management

Entstanden

  • 2007

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