The influence of destination experience on destination loyalty in an emerging economy

Artikel

Destination loyalty has gained prominence because of the growing competition among tourist destinations. This study aims to test the influence of destination experiences (experience authenticity and experience quality) on destination loyalty. Further, tourist engagement was tested as a mediator between destination experiences and loyalty. Survey data were collected onsite from 600 random tourists visiting the Swat and Chitral districts of Khyber-Pakhtunkhwa province in Pakistan and analyzed through structural equation modeling techniques using Smart PLS 3.9 software. Experience authenticity is the stronger antecedent of destination loyalty. Furthermore, the relationship between destination experience component and destination loyalty is mediated by tourist engagement. This study differentiates between extraordinary and ordinary destination experiences, represented by experience authenticity and experience quality. A theoretical network was validated, connecting destination experience, tourist engagement and destination loyalty. Destination management organizations can use this model to coordinate the efforts of attractions, service providers and tourists to co-create optimal destination experience.

Object Details

• Language: Englisch

References and Relationships

• Bibliographic citation: Journal: Pakistan Journal of Commerce and Social Sciences (PJCSS) ; ISSN: 2309-8619 ; Volume: 16 ; Year: 2022 ; Issue: 4 ; Pages: 552-575

Classification and Topics

• Classification: Wirtschaft
• Subject: tourist engagement ; experience authenticity ; experience quality ; interactionquality ; physical environment quality ; destination loyalty ; Pakistan

Contributors, Places and Time

• Event: Geistige Schöpfung
• (who): Din, Taskeen ud ; Attiq, Saman ; Moon, Moin Ahmed
• Event: Veröffentlichung
• (who): Johar Education Society, Pakistan (JESPK)
• (where): Lahore
• (when): 2022

Further information

• Handle: http://hdl.handle.net/10419/268835
• Last update: 10.03.2025, 11:43 AM CET