Artikel
Methodology to evaluate the Quality of Public Services
The preferences of citizens and their satisfaction level for the actions carried out in the public sectors are usually established by questionnaires, taking into account the specificities and priorities of each city. No global methodology exists to collect and to treat information because of various variables to be tested, upgradeable character of the human behaviour and his subjective perception. We propose a global methodology that will join two methods. With the method of fractional array to obtain a very low number of questions, we can pattern the relationship between the tested variables (price, security, etc.) and the characteristic of the wanted performance (such as the quality of the service). Interviewed people can be classified into socio-demographic categories by the tool user. Afterwards, the Analysis of Variance gives significant variables. A reduced model illustrating a “mean” behaviour is designed for all hypothetical situations. The proposed methodology is tested for the category “student” in two case studies: to evaluate the teaching quality at Faculty of Economic Sciences (FSE) within Oil and Gas University from Ploiesti (Romania) and to estimate the quality of using car parks in La Rochelle (France).
- Language
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Englisch
- Bibliographic citation
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Journal: Amfiteatru Economic Journal ; ISSN: 2247-9104 ; Volume: 11 ; Year: 2009 ; Issue: 26 ; Pages: 260-270 ; Bucharest: The Bucharest University of Economic Studies
- Classification
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Wirtschaft
Industry Studies: Services: General
Mathematical Methods; Programming Models; Mathematical and Simulation Modeling: General
Analysis of Education
Higher Education; Research Institutions
Hypothesis Testing: General
Transportation: Demand, Supply, and Congestion; Travel Time; Safety and Accidents; Transportation Noise
- Subject
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fractional array
students’ evaluation
behavioural model
road users
- Event
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Geistige Schöpfung
- (who)
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Popescu, Catalin
Cucu, Tatiana
Ion-Boussier, Luminita
Boussier, Jean-Marie
Mitu, Augustin
- Event
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Veröffentlichung
- (who)
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The Bucharest University of Economic Studies
- (where)
-
Bucharest
- (when)
-
2009
- Handle
- Last update
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10.03.2025, 11:44 AM CET
Data provider
ZBW - Deutsche Zentralbibliothek für Wirtschaftswissenschaften - Leibniz-Informationszentrum Wirtschaft. If you have any questions about the object, please contact the data provider.
Object type
- Artikel
Associated
- Popescu, Catalin
- Cucu, Tatiana
- Ion-Boussier, Luminita
- Boussier, Jean-Marie
- Mitu, Augustin
- The Bucharest University of Economic Studies
Time of origin
- 2009
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