Integrated management systems and workflow-based electronic document management: An empirical study

Artikel

Purpose: Many global organizations have aligned their strategy and operation via the ISO-based framework of integrated management system (IMS) that allows them to merge quality, environment, health and safety management systems. In such context, having a robust electronic document management system (EDMS) is essential, especially at global enterprises where a large amount of documents generated by processes flows through different work cultures. However, there is no "one-size-fits-all" design for EDMS because it depends on organizations' needs, size and resource allocation. This article discusses the interrelation between EDMS and IMS in order to suggest a best practice. Design/methodology/approach: This article methodologically based upon a qualitative, interpretivistic, longitudinal empirical study in a wind turbine factory. Findings and Originality/value: IMS improvement and effectiveness has been overlooking EDMS as a key factor in establishing appropriate technological support of the IMS processes. Rightful application of EDMS can further contribute to organizational learning, precision of documentation and cross-organisational collaboration. Research limitations/implications: Theorising on IMS needs a stronger perspective of the technological limitations and potentials of basing IMS on EDMS. Practical implications: IMS are complex systems involving a large number of administrative functions. EDMS provides a formal representation with automation potentials both heightening and securing document trustworthiness. Social implications: IMS has a tendency to stay with professionals, e.g. line managers and QA/QC/QMS professionals. The EDMS line of discussion suggests a broader inclusion. Originality/value: Researching IMS as a technological implementation is giving a better platform of aligning the IMS with other business processes and is bringing IMS closer to the operational activities within the enterprise.

Object Details

• Language: Englisch

References and Relationships

• Bibliographic citation: Journal: Journal of Industrial Engineering and Management (JIEM) ; ISSN: 2013-0953 ; Volume: 7 ; Year: 2014 ; Issue: 1 ; Pages: 194-217 ; Barcelona: OmniaScience

Classification and Topics

• Classification: Management
• Subject: document workflow ; electronic document management system ; process-oriented ; integrated management system

Contributors, Places and Time

• Event: Geistige Schöpfung
• (who): Hang Thu Pho ; Tambo, Torben
• Event: Veröffentlichung
• (who): OmniaScience
• (where): Barcelona
• (when): 2014

Further information

• DOI: doi:10.3926/jiem.846
• Handle: http://hdl.handle.net/10419/188598
• Last update: 10.03.2025, 11:43 AM CET