Artikel
Properties of feedback mechanisms on digital platforms: an exploratory study
Many digital platforms implement feedback mechanisms as a means to control the behavior of their users. However, there is a lack of theoretical explanation regarding the interrelation between design characteristics of feedback mechanisms and their effects. In this study, we interpret feedback mechanisms as a specific type of management control to propose properties as a new theoretical perspective on this problem. Our exploratory study has two objectives. First, we analyze how digital platforms design their feedback mechanisms. Second, we examine to what extent feedback mechanisms comply with standards given in the management control literature for our newly introduced properties. Analyzing the 102 most widely used platforms in Germany, we find dominant patterns in nearly all design characteristics (e.g., query method, submission category and scale level). Furthermore, we find mixed compliance of feedback mechanisms with our introduced properties (e.g., low precision but high sensitivity and verifiability). For a deeper understanding of these results, especially the reasons for the design choices, we conduct 14 semi-structured expert interviews. We find simplicity and inspiration from other platforms to be dominant drivers for design choices.
- Sprache
-
Englisch
- Erschienen in
-
Journal: Journal of Business Economics ; ISSN: 1861-8928 ; Volume: 91 ; Year: 2020 ; Issue: 4 ; Pages: 479-526 ; Berlin, Heidelberg: Springer
- Klassifikation
-
Management
Transactional Relationships; Contracts and Reputation; Networks
Business Administration: General
- Thema
-
Feedback mechanism
Design characteristics
Properties
Digital platform
Management control
- Ereignis
-
Geistige Schöpfung
- (wer)
-
Steur, Andreas J.
Seiter, Mischa
- Ereignis
-
Veröffentlichung
- (wer)
-
Springer
- (wo)
-
Berlin, Heidelberg
- (wann)
-
2020
- DOI
-
doi:10.1007/s11573-020-01009-6
- Letzte Aktualisierung
-
10.03.2025, 11:43 MEZ
Datenpartner
ZBW - Deutsche Zentralbibliothek für Wirtschaftswissenschaften - Leibniz-Informationszentrum Wirtschaft. Bei Fragen zum Objekt wenden Sie sich bitte an den Datenpartner.
Objekttyp
- Artikel
Beteiligte
- Steur, Andreas J.
- Seiter, Mischa
- Springer
Entstanden
- 2020
Ähnliche Objekte (12)
Properties of feedback mechanisms on digital platforms : an exploratory study
Exploratory tool-building platforms for polyglot virtual machines
Designing Feedback Mechanisms in Chemically Fueled Emulsions
Electrophysiological mechanisms of foraging decisions and feedback processing
Multi-level image segmentation with internal feedback mechanisms
Modeling biological-physical feedback mechanisms in marine systems
Properties of systems with time delayed feedback
exploratory study on the use of threat intelligence sharing platforms in Germany, Austria and Switzerland
Can Platforms Cancel Politicians? How States and Platforms Deal with Private Power over Public and Political Actors: an Exploratory Study of 15 Countries
Advanced analytical platforms for studying the molecular properties of biofilms
Liquid metals : properties, mechanisms, and applications
Image analysis platforms for exploring genetic and neuronal mechanisms regulating animal behavior
Properties of feedback mechanisms on digital platforms : an exploratory study
Exploratory tool-building platforms for polyglot virtual machines
Designing Feedback Mechanisms in Chemically Fueled Emulsions
Electrophysiological mechanisms of foraging decisions and feedback processing
Multi-level image segmentation with internal feedback mechanisms
Modeling biological-physical feedback mechanisms in marine systems
Properties of systems with time delayed feedback
exploratory study on the use of threat intelligence sharing platforms in Germany, Austria and Switzerland
Can Platforms Cancel Politicians? How States and Platforms Deal with Private Power over Public and Political Actors: an Exploratory Study of 15 Countries
Advanced analytical platforms for studying the molecular properties of biofilms
Liquid metals : properties, mechanisms, and applications
Image analysis platforms for exploring genetic and neuronal mechanisms regulating animal behavior
Properties of feedback mechanisms on digital platforms : an exploratory study
Exploratory tool-building platforms for polyglot virtual machines
Designing Feedback Mechanisms in Chemically Fueled Emulsions
Electrophysiological mechanisms of foraging decisions and feedback processing
Multi-level image segmentation with internal feedback mechanisms
Modeling biological-physical feedback mechanisms in marine systems
Properties of systems with time delayed feedback
exploratory study on the use of threat intelligence sharing platforms in Germany, Austria and Switzerland
Can Platforms Cancel Politicians? How States and Platforms Deal with Private Power over Public and Political Actors: an Exploratory Study of 15 Countries
Advanced analytical platforms for studying the molecular properties of biofilms
Liquid metals : properties, mechanisms, and applications