Artikel
Lessons from the five data breaches: Analyzing framed crisis response strategies and crisis severity
To fill a gap of research that explores cyber crisis management, this study analyzed news stories of the five largest data breaches experienced in 2014 by retailers (i.e. Target, Michaels, Neiman Marcus, Home Depot, and Staples). Corporate crisis communication and its news coverage (n = 64) were evaluated for crisis communication strategies and framed situational factors. Despite companies’ use of multiple strategies, newspapers reported their use of advocate strategies more often. Massmediated crisis response strategies were even different among the five companies. Newspapers also reframed crisis severity and crisis controllability. Finally, our findings addressed the key to dealing with the public relations nightmare that would result from a security breach.
- Sprache
-
Englisch
- Erschienen in
-
Journal: Cogent Business & Management ; ISSN: 2331-1975 ; Volume: 4 ; Year: 2017 ; Abingdon: Taylor & Francis
- Klassifikation
-
Management
- Ereignis
-
Geistige Schöpfung
- (wer)
-
Kim, Bokyung
Johnson, Kristine
Park, Sun-Young
- Ereignis
-
Veröffentlichung
- (wer)
-
Taylor & Francis
- (wo)
-
Abingdon
- (wann)
-
2017
- DOI
-
doi:10.1080/23311975.2017.1354525
- Handle
- Letzte Aktualisierung
-
10.03.2025, 11:45 MEZ
Datenpartner
ZBW - Deutsche Zentralbibliothek für Wirtschaftswissenschaften - Leibniz-Informationszentrum Wirtschaft. Bei Fragen zum Objekt wenden Sie sich bitte an den Datenpartner.
Objekttyp
- Artikel
Beteiligte
- Kim, Bokyung
- Johnson, Kristine
- Park, Sun-Young
- Taylor & Francis
Entstanden
- 2017
Ähnliche Objekte (12)
Analyzing a Systemic Crisis in Finance
Corporate debt and crisis severity in Europe
Crisis severity and the international trade network
Using ATLAS.ti for analyzing the financial crisis data
Using ATLAS.ti for Analyzing the Financial Crisis Data
Five explanations for the international financial crisis
The Dahrendorf Quandary, Crisis Severity, and Country Performance
The Dahrendorf Quandary, Crisis Severity, and Country Performance
Crisis! What crisis?
Crisis? What Crisis?
Crisis, what Crisis?
Analyzing the EU Migration Crisis as Reflected on Twitter
Analyzing a Systemic Crisis in Finance
Corporate debt and crisis severity in Europe
Crisis severity and the international trade network
Using ATLAS.ti for analyzing the financial crisis data
Using ATLAS.ti for Analyzing the Financial Crisis Data
Five explanations for the international financial crisis
The Dahrendorf Quandary, Crisis Severity, and Country Performance
The Dahrendorf Quandary, Crisis Severity, and Country Performance
Crisis! What crisis?
Crisis? What Crisis?
Crisis, what Crisis?
Analyzing the EU Migration Crisis as Reflected on Twitter
Analyzing a Systemic Crisis in Finance
Corporate debt and crisis severity in Europe
Crisis severity and the international trade network
Using ATLAS.ti for analyzing the financial crisis data
Using ATLAS.ti for Analyzing the Financial Crisis Data
Five explanations for the international financial crisis
The Dahrendorf Quandary, Crisis Severity, and Country Performance
The Dahrendorf Quandary, Crisis Severity, and Country Performance
Crisis! What crisis?
Crisis? What Crisis?
Crisis, what Crisis?