Transition to e-government in Developing countries: The Case of Driver and Vehicle Licensing Authority (DVLA) e-Service Smart City Initiatives in Ghana

Konferenzbeitrag

Beside its cost-efficient benefits, e-government plays an important role in reducing corruption. As most developing countries, especially in Africa are fighting corruption, e-government is seen as a new way of addressing it. E-government is thought to reduce corruption through increased transparency, better accountability and, the disappearance of the “middle-man” in the acquisition of public services by the citizenry. This paper tries to find out how e-government can decrease corruption by analyzing the implementation of e-government service of the Driver and Vehicle Licensing Authority (DVLA) of Ghana using the “stages of growth” mode from socio-technical perspective. The outcome of the analysis suggests that the e-government service implementation by DVLA is still at its basic and rudimentary stage (Catalogue stage) and continuous presence of the “middle-man,” high level of corruption, lack of transparency, accountability and trust in the acquisition of services provided by the Authority. The DVLA can still benefit from e-government if it commits to full implementation.

Object Details

• Language: Englisch

References and Relationships

• Bibliographic citation: Series: 27th European Regional Conference of the International Telecommunications Society (ITS): "The Evolution of the North-South Telecommunications Divide: The Role for Europe", Cambridge, United Kingdom, 7th-9th September, 2016

Classification and Topics

• Classification: Wirtschaft
• Subject: Corruption ; E-government ; E-service ; Internet ; Website

Contributors, Places and Time

• Event: Geistige Schöpfung
• (who): Wireko, Joseph K. ; Skouby, Knud E.
• Event: Veröffentlichung
• (who): International Telecommunications Society (ITS)
• (where): Calgary
• (when): 2016

Further information

• Handle: http://hdl.handle.net/10419/148713
• Last update: 10.03.2025, 11:42 AM CET