Emotional intelligence and tacit knowledge management in hospitality

Artikel

Several researchers stressed out the importance of tacit knowledge underlying the fact that it is a type of knowledge, almost impossible to articulate, codify and thus to transfer. Based on the argument of Avdimiotis (2016) that tacit knowledge could be acknowledged, acquired and transferred through employees’ behavioral patterns, the present paper seeks to associate emotions- as determinant factor of behavior- with tacit knowledge management in hospitality establishments. To prove the association a quantitative research was held on a stratified sample of 128 hotel employees in Northern Greece. The research model was based on Nonaka and Takeuchi (1995) SECI knowledge transfer model and Salovey and Mayer Emotional Intelligence model. Findings indicate that both Emotional Intelligence and Tacit knowledge are strongly associated, leading to the inference that E.I. is a structural element of tacit knowledge.

Object Details

• Language: Englisch

References and Relationships

• Bibliographic citation: Journal: Journal of Tourism, Heritage & Services Marketing ; ISSN: 2529-1947 ; Volume: 5 ; Year: 2019 ; Issue: 2 ; Pages: 3-10 ; Thessaloniki: International Hellenic University

Classification and Topics

• Classification: Wirtschaft ; Search; Learning; Information and Knowledge; Communication; Belief; Unawareness ; Micro-Based Behavioral Economics: Role and Effects of Psychological, Emotional, Social, and Cognitive Factors on Decision Making‡
• Subject: Tacit Knowledge ; Emotional Intelligence ; Hotel and Human Resources Management

Contributors, Places and Time

• Event: Geistige Schöpfung
• (who): Avdimiotis, Spyros
• Event: Veröffentlichung
• (who): International Hellenic University
• (where): Thessaloniki
• (when): 2019

Further information

• DOI: doi:10.5281/zenodo.3601651
• Handle: http://hdl.handle.net/10419/215628
• Last update: 10.03.2025, 11:43 AM CET