International outsourcing and the supply side productivity determinants

Arbeitspapier

A service provider firm in an outsourcing relationship is distinct from a typical firm because it is not a stand alone organization and fits somewhere in between the value chain of its client's business. Thus, conventional factors like wages, capital, rent, energy consumption cannot appropriately determine a Business Process Outsourcing (BPO) firm's productivity. Academic research is silent on the factors that influence the performance of a BPO firm even though the issue is pertinent from the perspective of the host country, the sourcing firm, the global outsourcing industry and of course the service provider firm. In this paper, we embark on to explore these factors.

Object Details

• Language: Englisch

References and Relationships

• Bibliographic citation: Series: CESifo Working Paper ; No. 2088

Classification and Topics

• Classification: Wirtschaft ; Firm Organization and Market Structure ; Organization of Production ; Industry Studies: Manufacturing: General
• Subject: Unternehmensdienstleistung ; Service Provider ; Outsourcing ; Offshoring ; Produktivität ; Messung ; Theorie ; Indien

Contributors, Places and Time

• Event: Geistige Schöpfung
• (who): Grover, Arti
• Event: Veröffentlichung
• (who): Center for Economic Studies and ifo Institute (CESifo)
• (where): Munich
• (when): 2007

Further information

• Handle: http://hdl.handle.net/10419/26133
• Last update: 10.03.2025, 11:44 AM CET