Artikel

Classifying service quality attributes of low-cost carriers and full-service carriers based on an analytical Kano Model

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Language: Englisch

Bibliographic citation: Journal: Global Business & Finance Review (GBFR) ; ISSN: 2384-1648 ; Volume: 21 ; Year: 2016 ; Issue: 2 ; Pages: 34-46 ; Seoul: People & Global Business Association (P&GBA)

Classification: Management

Subject: Kano Model
Low-cost Carriers
Full-service Carriers
Service Attributes

Event: Geistige Schöpfung

(who): Byun, Hyo-Jeong
Lee, Byeong-Cheol

Event: Veröffentlichung

(who): People & Global Business Association (P&GBA)

(where): Seoul

(when): 2016

DOI: doi:10.17549/gbfr.2016.21.2.34

Handle: http://hdl.handle.net/10419/224351

Last update: 10.03.2025, 11:44 AM CET

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Artikel

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Byun, Hyo-Jeong
Lee, Byeong-Cheol
People & Global Business Association (P&GBA)

Time of origin

2016

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Classifying service quality attributes of low-cost carriers and full-service carriers based on an analytical Kano Model

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