Andreas Fürst

Diplomkaufmann, Unternehmensberater

Works:

See no evil, hear no evil, speak no evil : a study of defensive organizational behavior towards customer
Beschwerdemanagement in deutschen Unternehmen : eine branchenübergreifende Erhebung des State of practice
Complaint management excellence : Leitfaden für professionelles Beschwerdemanagement
How Organizational Complaint Handling Drives Customer Loyalty : An Analysis of the Mechanistic and the Organic Approach

All Objects (20)

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Andreas Fürst

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