The Collaborative Production of Responses and Dispatching on the Radio: Video Analysis in a Medical Emergency Call Center

Abstract: What happens when someone rings an emergency hotline for help? How is the emergency handled? How does the emergency service swing into action? Prompt and competent intervention and assessment of the gravity of the situation in a few crucial seconds: these are the quality standards that regulate the organization of emergency operations centers. For a number of years various groups of social science researchers have carried forward a program for the systematic study of work using ethnographic and naturalistic methods of analysis. An interest in work is certainly nothing new in the social sciences, and in sociology in particular. What is new, though, is the particular analytical viewpoint from which such research is now conducted. This program has dispensed with large-scale theorization and has concentrated on the empirical study of activities and practices, achieving an unprecedented level of detail and analytical fineness. Indeed, only by proceeding at this fine level of detail—made.... https://www.qualitative-research.net/index.php/fqs/article/view/1175

Object Details

• Location: Deutsche Nationalbibliothek Frankfurt am Main
• Extent: Online-Ressource
• Language: Englisch

References and Relationships

• Bibliographic citation: The Collaborative Production of Responses and Dispatching on the Radio: Video Analysis in a Medical Emergency Call Center ; volume:9 ; number:3 ; day:29 ; month:10 ; year:2008 ; Forum qualitative Sozialforschung ; 9, Heft 3 (29.10.2008)

Contributors, Places and Time

• Creator: Fele, Giolo

Further information

• DOI: 10.17169/fqs-9.3.1175
• URN: urn:nbn:de:0114-fqs0803408
• Rights: Open Access; Der Zugriff auf das Objekt ist unbeschränkt möglich.
• Last update: 15.08.2025, 7:28 AM CEST