Artikel

Business excellence as a crucial component for organization competitiveness

Background: Business excellence represents one of the most valuable management means of achieving competitive advantage of organizations. Modern and global market demands new organizational approaches for the long-term improvement at all organization levels. Objectives: This paper is concerned with the level of business excellence in Sibenik-Knin County and the level of knowledge about the EFQM model. Moreover, this paper is concerned with the level of knowledge of the top management concerning the business excellence and quality principles. Methods/Approach: For the purpose of this paper, the research was conducted among organizations in Sibenik-Knin County. Results: The results showed that the organizations in Sibenik-Knin County lack the initiatives for the systematic approach and implementation of business excellence model, but poses the knowledge about the basic concepts of business excellence. Conclusions: The research had showed that the organizations believe that the ISO certification is sufficient for strengthening competitive advantage and organization success.

Language
Englisch

Bibliographic citation
Journal: UTMS Journal of Economics ; ISSN: 1857-6982 ; Volume: 5 ; Year: 2014 ; Issue: 2 ; Pages: 179-188 ; Skopje: University of Tourism and Management

Classification
Wirtschaft
Institutions: Design, Formation, Operations, and Impact
Subject
quality
business excellence
EFQM

Event
Geistige Schöpfung
(who)
Pozega, Zeljko
Crnkovic, Boris
Udovicic, Ana
Event
Veröffentlichung
(who)
University of Tourism and Management
(where)
Skopje
(when)
2014

Handle
Last update
10.03.2025, 11:42 AM CET

Data provider

This object is provided by:
ZBW - Deutsche Zentralbibliothek für Wirtschaftswissenschaften - Leibniz-Informationszentrum Wirtschaft. If you have any questions about the object, please contact the data provider.

Object type

  • Artikel

Associated

  • Pozega, Zeljko
  • Crnkovic, Boris
  • Udovicic, Ana
  • University of Tourism and Management

Time of origin

  • 2014

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