Artikel
The role of creative self-efficacy and intrinsic motivation in delighting customers: The mediating role of positive psychological capital
Delighting customers is attracting considerable attention of researchers from aruond the globe. So, the current study examines frontline employees' perceptions to perform delightful services by highlighting the effect of creative self-efficacy and intrinsic motivation through the intervention of positive psychological capital. Simple random sampling technique was applied to choose the sample. The data was gathered from different service-related brands working across Punjab, Pakistan. Partial Least Square Structural Equation Modeling (PLS-SEM) was used to test the model. The findings of this study assert that both creative self-efficacy and intrinsic motivation have a direct and indirect impact on employees' behavior to perform delightful services. The outcome of the study has significant theoretical and practical contributions.
- Sprache
-
Englisch
- Erschienen in
-
Journal: Pakistan Journal of Commerce and Social Sciences (PJCSS) ; ISSN: 2309-8619 ; Volume: 12 ; Year: 2018 ; Issue: 1 ; Pages: 78-93 ; Lahore: Johar Education Society, Pakistan (JESPK)
- Klassifikation
-
Wirtschaft
- Thema
-
frontline employees
creative self-efficacy
intrinsic motivation
positive psychological capital
delightful services
- Ereignis
-
Geistige Schöpfung
- (wer)
-
Ali, Fouzia Hadi
Qazi, Aban Abid
- Ereignis
-
Veröffentlichung
- (wer)
-
Johar Education Society, Pakistan (JESPK)
- (wo)
-
Lahore
- (wann)
-
2018
- Handle
- Letzte Aktualisierung
-
10.03.2025, 11:43 MEZ
Datenpartner
Dieses Objekt wird bereitgestellt von:
ZBW - Deutsche Zentralbibliothek für Wirtschaftswissenschaften - Leibniz-Informationszentrum Wirtschaft. Bei Fragen zum Objekt wenden Sie sich bitte an den Datenpartner.
ZBW - Deutsche Zentralbibliothek für Wirtschaftswissenschaften - Leibniz-Informationszentrum Wirtschaft. Bei Fragen zum Objekt wenden Sie sich bitte an den Datenpartner.
Objekttyp
- Artikel
Beteiligte
- Ali, Fouzia Hadi
- Qazi, Aban Abid
- Johar Education Society, Pakistan (JESPK)
Entstanden
- 2018
Ähnliche Objekte (12)
The Relationships of Parental Responsiveness, Teaching Responsiveness, and Creativity: The Mediating Role of Creative Self-Efficacy
Relationship of leadership styles and employee creativity: A mediating role of creative self-efficacy and moderating role of organizational climate
P02.107. Mindfulness and emotion regulation: the mediating role of coping self-efficacy
The mediating and moderating role of nursing information competence between nurses’ creative self-efficacy and innovation behavior in a specialized oncology hospital
Supervisor support, self-efficacy, and employee performance: The mediating role of office de-clutter
Time perspective influence on management leadership styles and the mediating role of self-efficacy
Effective Educational Practices and Students’ Well-being: The Mediating Role of Students’ Self-efficacy
Supervisor-postgraduate relationship and perceived stress: the mediating role of self-efficacy and the moderating role of psychological resilience
Linking supervisor incivility with job embeddedness and cynicism: The mediating role of employee self-efficacy
Measuring academic self-efficacy and learning outcomes: the mediating role of university English students' academic commitment
Relationship between emotional intelligence and self-efficacy among college students: the mediating role of coping styles
The role of financial slack, employee creative self-efficacy and learning orientation in innovation and organizational performance
The Relationships of Parental Responsiveness, Teaching Responsiveness, and Creativity: The Mediating Role of Creative Self-Efficacy
Relationship of leadership styles and employee creativity: A mediating role of creative self-efficacy and moderating role of organizational climate
P02.107. Mindfulness and emotion regulation: the mediating role of coping self-efficacy
The mediating and moderating role of nursing information competence between nurses’ creative self-efficacy and innovation behavior in a specialized oncology hospital
Supervisor support, self-efficacy, and employee performance: The mediating role of office de-clutter
Time perspective influence on management leadership styles and the mediating role of self-efficacy
Effective Educational Practices and Students’ Well-being: The Mediating Role of Students’ Self-efficacy
Supervisor-postgraduate relationship and perceived stress: the mediating role of self-efficacy and the moderating role of psychological resilience
Linking supervisor incivility with job embeddedness and cynicism: The mediating role of employee self-efficacy
Measuring academic self-efficacy and learning outcomes: the mediating role of university English students' academic commitment
Relationship between emotional intelligence and self-efficacy among college students: the mediating role of coping styles
The role of financial slack, employee creative self-efficacy and learning orientation in innovation and organizational performance
The Relationships of Parental Responsiveness, Teaching Responsiveness, and Creativity: The Mediating Role of Creative Self-Efficacy
Relationship of leadership styles and employee creativity: A mediating role of creative self-efficacy and moderating role of organizational climate
P02.107. Mindfulness and emotion regulation: the mediating role of coping self-efficacy
The mediating and moderating role of nursing information competence between nurses’ creative self-efficacy and innovation behavior in a specialized oncology hospital
Supervisor support, self-efficacy, and employee performance: The mediating role of office de-clutter
Time perspective influence on management leadership styles and the mediating role of self-efficacy
Effective Educational Practices and Students’ Well-being: The Mediating Role of Students’ Self-efficacy
Supervisor-postgraduate relationship and perceived stress: the mediating role of self-efficacy and the moderating role of psychological resilience
Linking supervisor incivility with job embeddedness and cynicism: The mediating role of employee self-efficacy
Measuring academic self-efficacy and learning outcomes: the mediating role of university English students' academic commitment
Relationship between emotional intelligence and self-efficacy among college students: the mediating role of coping styles