How do corporate reputation and customer satisfaction impact customer defection? A study of private energy customers in Germany
- Standort
-
Deutsche Nationalbibliothek Frankfurt am Main
- Umfang
-
Online-Ressource
- Sprache
-
Englisch
- Erschienen in
-
In: Walsh, G.; Dinnie, K.; Wiedmann, K.-P.: How do corporate reputation and customer satisfaction impact customer defection? A study of private energy customers in Germany. In: Journal of Services Marketing 20 (2006), Nr. 6, S. 412-420. DOI: https://doi.org/10.1108/08876040610691301
- Ereignis
-
Veröffentlichung
- (wo)
-
Hannover
- (wer)
-
Gottfried Wilhelm Leibniz Universität Hannover
- (wann)
-
2006
- Ereignis
-
Veröffentlichung
- (wo)
-
Hannover
- (wer)
-
Technische Informationsbibliothek (TIB)
- (wann)
-
2006
- DOI
-
10.15488/2733
- URN
-
urn:nbn:de:101:1-2020052712090685515319
- Rechteinformation
-
Der Zugriff auf das Objekt ist unbeschränkt möglich.
- Letzte Aktualisierung
-
14.08.2025, 10:46 MESZ
Datenpartner
Dieses Objekt wird bereitgestellt von:
Deutsche Nationalbibliothek. Bei Fragen zum Objekt wenden Sie sich bitte an den Datenpartner.
Deutsche Nationalbibliothek. Bei Fragen zum Objekt wenden Sie sich bitte an den Datenpartner.
Beteiligte
- Gottfried Wilhelm Leibniz Universität Hannover
- Technische Informationsbibliothek (TIB)
Entstanden
- 2006
Ähnliche Objekte (12)
The effect of relationship marketing towards switching barrier, customer satisfaction, and customer trust on bank customers
The effect of relationship marketing towards switching barrier, customer satisfaction, and customer trust on bank customers
Effects of service quality and customer satisfaction on loyalty of bank customers
Value selling from the customer’s perspective
The importance of educational service quality for customer satisfaction and organizational reputation
Corporate Reputation, Salesperson Trustworthiness and Customer Loyalty in the Life Insurance Industry
Customer Satisfaction in Private Banking
Neglected outcomes of customer satisfaction
Neglected Outcomes of Customer Satisfaction
Customer Satisfaction in Private Banking
The impact of customer perceived support on target-based customer citizenship behaviors: The mediating effects of brand reputation and satisfaction
Do corporate social responsibility activities enhance customer satisfaction and customer loyalty? Evidence from the Saudi banking sector
The effect of relationship marketing towards switching barrier, customer satisfaction, and customer trust on bank customers
The effect of relationship marketing towards switching barrier, customer satisfaction, and customer trust on bank customers
Effects of service quality and customer satisfaction on loyalty of bank customers
Value selling from the customer’s perspective
The importance of educational service quality for customer satisfaction and organizational reputation
Corporate Reputation, Salesperson Trustworthiness and Customer Loyalty in the Life Insurance Industry
Customer Satisfaction in Private Banking
Neglected outcomes of customer satisfaction
Neglected Outcomes of Customer Satisfaction
Customer Satisfaction in Private Banking
The impact of customer perceived support on target-based customer citizenship behaviors: The mediating effects of brand reputation and satisfaction
Do corporate social responsibility activities enhance customer satisfaction and customer loyalty? Evidence from the Saudi banking sector
The effect of relationship marketing towards switching barrier, customer satisfaction, and customer trust on bank customers
The effect of relationship marketing towards switching barrier, customer satisfaction, and customer trust on bank customers
Effects of service quality and customer satisfaction on loyalty of bank customers
Value selling from the customer’s perspective
The importance of educational service quality for customer satisfaction and organizational reputation
Corporate Reputation, Salesperson Trustworthiness and Customer Loyalty in the Life Insurance Industry
Customer Satisfaction in Private Banking
Neglected outcomes of customer satisfaction
Neglected Outcomes of Customer Satisfaction
Customer Satisfaction in Private Banking
The impact of customer perceived support on target-based customer citizenship behaviors: The mediating effects of brand reputation and satisfaction