Journal article | Zeitschriftenartikel
Perceived Quality, Authenticity and Price in Tourists’ Dining Experiences: Testing Competing Models of Satisfaction and Behavioral Intentions
This study examines tourists’ dining experiences and tests competing models of predictors of satisfaction and behavioral intentions. Specifically, we examine the influence of service quality, quality of environment, food quality, price fairness, authenticity and tourist satisfaction on behavioral intentions. Within the context of mountain hut casual ethnic restaurants and a survey of 304 respondent tourists, we apply PLS-SEM to test both the baseline and the competing, hierarchical latent model. First, results for the baseline model show that satisfaction fully mediates the relationship between the various quality attributes and behavioral intentions. Second, results from the competing model confirm that food quality, service quality and quality of environment form a second-order construct of perceived quality. Third, results reveal that service quality, quality of the environment, and food quality are best represented as a second-order construct in modelling predictors to evaluate the tourism dining experiences relative to tourist satisfaction and behavioral intentions. Fourth, we show that authenticity is a stronger predictor of satisfaction than price fairness and service quality.
- ISSN
-
1356-7667
- Sprache
-
Englisch
- Anmerkungen
-
Status: Preprint; begutachtet (peer reviewed)
- Erschienen in
-
Journal of Vacation Marketing
- Thema
-
Sozialwissenschaften, Soziologie
Freizeitforschung, Freizeitsoziologie
Tourist
Essverhalten
Dienstleistung
Bewertung
Authentizität
Berggebiet
- Ereignis
-
Geistige Schöpfung
- (wer)
-
Muskat, Birgit
Hörtnagl, Tanja
Prayag, Girish
Wagner, Sarah
- Ereignis
-
Veröffentlichung
- (wann)
-
2019
- DOI
- URN
-
urn:nbn:de:0168-ssoar-62966-6
- Rechteinformation
-
GESIS - Leibniz-Institut für Sozialwissenschaften. Bibliothek Köln
- Letzte Aktualisierung
-
21.06.2024, 16:26 MESZ
Datenpartner
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Objekttyp
- Zeitschriftenartikel
Beteiligte
- Muskat, Birgit
- Hörtnagl, Tanja
- Prayag, Girish
- Wagner, Sarah
Entstanden
- 2019
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