Arbeitspapier
Employee Trust and Workplace Performance
We explore the relationship between employee trust of managers and workplace performance. We present a theoretical framework which serves to establish a link between employee trust and firm performance as well as to identify possible mechanisms through which the relationship may operate. We then analyse matched workplace and employee data in order to ascertain whether the average level of employee trust within the workplace influences workplace performance. We exploit the 2004 and 2011 Work Place and Employee Relations Surveys (WERS) to analyse the role of employee trust in influencing workplace performance in both pre and post recessionary periods. Our empirical findings support a positive relationship between three measures of workplace performance (financial performance, labour productivity and product or service quality) and employee trust at both points in time. We then exploit employee level data from the WERS to ascertain the determinants of employee trust as well as how trust is influenced by measures taken by employers to deal with the recent recession. Our findings suggest that restricting paid overtime and access to training potentially erode employee trust. In addition, we find that job or work reorganisation experienced at either the employee or organisation level are associated with lower employee trust.
- Language
-
Englisch
- Bibliographic citation
-
Series: IZA Discussion Papers ; No. 8284
- Classification
-
Wirtschaft
Demand and Supply of Labor: General
Labor-Management Relations, Trade Unions, and Collective Bargaining: General
- Subject
-
employee trust
financial performance
labour productivity
product quality
- Event
-
Geistige Schöpfung
- (who)
-
Brown, Sarah
Gray, Daniel
McHardy, Jolian
Taylor, Karl
- Event
-
Veröffentlichung
- (who)
-
Institute for the Study of Labor (IZA)
- (where)
-
Bonn
- (when)
-
2014
- Handle
- Last update
-
10.03.2025, 11:43 AM CET
Data provider
ZBW - Deutsche Zentralbibliothek für Wirtschaftswissenschaften - Leibniz-Informationszentrum Wirtschaft. If you have any questions about the object, please contact the data provider.
Object type
- Arbeitspapier
Associated
- Brown, Sarah
- Gray, Daniel
- McHardy, Jolian
- Taylor, Karl
- Institute for the Study of Labor (IZA)
Time of origin
- 2014
Other Objects (12)
Trust and Workplace Performance
Trust and workplace performance
Strikes, Employee Workplace Representation, Unionism, and Trust: Evidence from Cross-Country Data
Employee trust and performance constraints in public sector organizations
Unions and Establishment Performance: Evidence from the British Workplace Industrial/Employee Relations Surveys
Unions, Training, and Firm Performance : Evidence from the British Workplace Employee Relations Survey
Peer salaries and employee satisfaction in the workplace
Explaining Cross-National Variation in Workplace Employee Representation
Workplace Employee Representation and Industrial Relations Performance: New Evidence from the 2013 European Company Survey
Job Tenure in Britain : Employee Characteristics Versus Workplace Effects
The Shortfall in Formal Employee Participation at the European Workplace
Employee Health and Firm Performance
Trust and Workplace Performance
Trust and workplace performance
Strikes, Employee Workplace Representation, Unionism, and Trust: Evidence from Cross-Country Data
Employee trust and performance constraints in public sector organizations
Unions and Establishment Performance: Evidence from the British Workplace Industrial/Employee Relations Surveys
Unions, Training, and Firm Performance : Evidence from the British Workplace Employee Relations Survey
Peer salaries and employee satisfaction in the workplace
Explaining Cross-National Variation in Workplace Employee Representation
Workplace Employee Representation and Industrial Relations Performance: New Evidence from the 2013 European Company Survey
Job Tenure in Britain : Employee Characteristics Versus Workplace Effects
The Shortfall in Formal Employee Participation at the European Workplace
Employee Health and Firm Performance
Trust and Workplace Performance
Trust and workplace performance
Strikes, Employee Workplace Representation, Unionism, and Trust: Evidence from Cross-Country Data
Employee trust and performance constraints in public sector organizations
Unions and Establishment Performance: Evidence from the British Workplace Industrial/Employee Relations Surveys
Unions, Training, and Firm Performance : Evidence from the British Workplace Employee Relations Survey
Peer salaries and employee satisfaction in the workplace
Explaining Cross-National Variation in Workplace Employee Representation
Workplace Employee Representation and Industrial Relations Performance: New Evidence from the 2013 European Company Survey
Job Tenure in Britain : Employee Characteristics Versus Workplace Effects
The Shortfall in Formal Employee Participation at the European Workplace