Investigating the user experience of customer service chatbot interaction: a framework for qualitative analysis of chatbot dialogues
- Location
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Deutsche Nationalbibliothek Frankfurt am Main
- ISSN
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2366-0147
- Extent
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Online-Ressource
- Language
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Englisch
- Notes
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online resource.
- Bibliographic citation
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Investigating the user experience of customer service chatbot interaction: a framework for qualitative analysis of chatbot dialogues ; volume:6 ; number:1 ; day:20 ; month:8 ; year:2021 ; pages:1-17 ; date:12.2021
Quality and user experience ; 6, Heft 1 (20.8.2021), 1-17, 12.2021
- Creator
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Følstad, Asbjørn
Taylor, Cameron
- Contributor
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SpringerLink (Online service)
- DOI
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10.1007/s41233-021-00046-5
- URN
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urn:nbn:de:101:1-2021110706362765507054
- Rights
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Open Access; Der Zugriff auf das Objekt ist unbeschränkt möglich.
- Last update
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15.08.2025, 7:24 AM CEST
Data provider
This object is provided by:
Deutsche Nationalbibliothek. If you have any questions about the object, please contact the data provider.
Deutsche Nationalbibliothek. If you have any questions about the object, please contact the data provider.
Associated
- Følstad, Asbjørn
- Taylor, Cameron
- SpringerLink (Online service)
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