Investigating the user experience of customer service chatbot interaction: a framework for qualitative analysis of chatbot dialogues
- Standort
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Deutsche Nationalbibliothek Frankfurt am Main
- ISSN
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2366-0147
- Umfang
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Online-Ressource
- Sprache
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Englisch
- Anmerkungen
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online resource.
- Erschienen in
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Investigating the user experience of customer service chatbot interaction: a framework for qualitative analysis of chatbot dialogues ; volume:6 ; number:1 ; day:20 ; month:8 ; year:2021 ; pages:1-17 ; date:12.2021
Quality and user experience ; 6, Heft 1 (20.8.2021), 1-17, 12.2021
- Urheber
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Følstad, Asbjørn
Taylor, Cameron
- Beteiligte Personen und Organisationen
-
SpringerLink (Online service)
- DOI
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10.1007/s41233-021-00046-5
- URN
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urn:nbn:de:101:1-2021110706362765507054
- Rechteinformation
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Open Access; Der Zugriff auf das Objekt ist unbeschränkt möglich.
- Letzte Aktualisierung
-
15.08.2025, 07:24 MESZ
Datenpartner
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Beteiligte
- Følstad, Asbjørn
- Taylor, Cameron
- SpringerLink (Online service)
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