Leadership and knowledge management in an e-government environment

Artikel

The Malcolm Baldrige National Quality Award (MBNQA) is well known to assess quality and business processes in a variety of sectors, including government. In this study, we investigate the relationship between aspects of the MBNQA's leadership triad and knowledge management in an e-government context. Specifically, we survey 1,100 employees of a medium-sized city government in the United States to investigate the relationship between leadership triad components, leadership strategic planning, and customer/market focus, with knowledge management. Our results show that these components are significantly related to knowledge management and are important in the delivery of e-government applications to the citizenry.

Angaben zum Objekt

• Sprache: Englisch

Verweise und Beziehungen

• Erschienen in: Journal: Administrative Sciences ; ISSN: 2076-3387 ; Volume: 2 ; Year: 2012 ; Issue: 1 ; Pages: 63-81 ; Basel: MDPI

Klassifikation und Themen

• Klassifikation: Öffentliche Verwaltung
• Thema: e-government ; knowledge management ; leadership strategic planning ; customer and market focus ; The Malcolm Baldrige National Quality Award ; MBNQA

Beteiligte, Orts- und Zeitangaben

• Ereignis: Geistige Schöpfung
• (wer): Ryan, Sherry D. ; Zhang, Xiaoni ; Prybutok, Victor R. ; Sharp, Jason H.
• Ereignis: Veröffentlichung
• (wer): MDPI
• (wo): Basel
• (wann): 2012

Weitere Informationen

• DOI: doi:10.3390/admsci2010063
• Handle: http://hdl.handle.net/10419/239699
• Letzte Aktualisierung: 10.03.2025, 11:42 MEZ