Application of Qualitative Content Analysis in User-Program Interaction Research

Abstract: This article describes how techniques of qualitative content analysis (QCA) can be applied to analyze user actions. Criteria for a software system supporting QCA of user-program interactions are systematically developed. A software tool is presented which allows recording and replaying user actions. In addition, it supports the application of QCA on recorded action sequences. Two approaches of category specification in analysis are discussed—inductive category development and deductive category application—which may be transferred to the area of user action analysis. The procedure for the analysis of user behavior and consequences for further development of the software system are discussed. URN: urn:nbn:de:0114-fqs0502295. https://www.qualitative-research.net/index.php/fqs/article/view/469

Location
Deutsche Nationalbibliothek Frankfurt am Main
Extent
Online-Ressource
Language
Englisch

Bibliographic citation
Application of Qualitative Content Analysis in User-Program Interaction Research ; volume:6 ; number:2 ; day:31 ; month:05 ; year:2005
Forum qualitative Sozialforschung ; 6, Heft 2 (31.05.2005)

Creator
Spannagel, Christian
Gläser-Zikuda, Michaela
Schroeder, Ulrik

DOI
10.17169/fqs-6.2.469
URN
urn:nbn:de:0114-fqs0502295
Rights
Open Access; Der Zugriff auf das Objekt ist unbeschränkt möglich.
Last update
15.08.2025, 7:24 AM CEST

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Associated

  • Spannagel, Christian
  • Gläser-Zikuda, Michaela
  • Schroeder, Ulrik

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