Artikel
Employee perceptions of service quality based on hospital quality improvement strategy
Following reforms in the Taiwanese healthcare system, hospitals are facing an increasingly competitive healthcare market. Hospital administrators, in response to this competition, are placing increasing importance on improving the quality of healthcare in order to ensure patient satisfaction. How can service quality (SQ) be improved in healthcare settings? This study explored how total quality management (TQM) influences employee perceptions of SQ. A cross-sectional study was performed, for which a sample was drawn from five regional hospitals in central Taiwan. This study used questionnaires to investigate employee perceptions of TQM and SQ in five regional teaching hospitals in Central Taiwan. A total of 300 questionnaires were distributed, of which 226 valid questionnaires were returned. The findings of this study revealed that TQM influenced employee perceptions of SQ. Therefore, hospital managers should use TQM strategy to influence employee perceptions of SQ. When promoting a TQM strategy, hospital managers should develop a clear vision for quality management within their organizations combined with distinct quality improvement policies and initiatives.
- Sprache
-
Englisch
- Erschienen in
-
Journal: International Journal of Management, Economics and Social Sciences (IJMESS) ; ISSN: 2304-1366 ; Volume: 7 ; Year: 2018 ; Issue: Special Issue ; Pages: 13-25 ; Jersey City, NJ: IJMESS International Publishers
- Klassifikation
-
Wirtschaft
- Thema
-
Total quality management
service quality
quality improvement
healthcare management
- Ereignis
-
Geistige Schöpfung
- (wer)
-
Tsai, Yafang
Wu, Shih-Wang
Tsai, Yi-Hua
- Ereignis
-
Veröffentlichung
- (wer)
-
IJMESS International Publishers
- (wo)
-
Jersey City, NJ
- (wann)
-
2018
- Handle
- Letzte Aktualisierung
-
10.03.2025, 11:41 MEZ
Datenpartner
ZBW - Deutsche Zentralbibliothek für Wirtschaftswissenschaften - Leibniz-Informationszentrum Wirtschaft. Bei Fragen zum Objekt wenden Sie sich bitte an den Datenpartner.
Objekttyp
- Artikel
Beteiligte
- Tsai, Yafang
- Wu, Shih-Wang
- Tsai, Yi-Hua
- IJMESS International Publishers
Entstanden
- 2018
Ähnliche Objekte (12)
Software quality management VI : quality improvement issues
Preanalytical quality improvement: in quality we trust
The Employee Factor in Quality Milk
Productivity and quality improvement
Quality Production Improvement - QPI
Quality Assessment and Quality Improvement for UML Models
Employee quality, monitoring environment and internal control
Implementation of a quality improvement strategy to increase outpatient kidney transplant referrals
Learning Collaboratives: a Strategy for Quality Improvement and Implementation in Behavioral Health
Quality improvement through statistical methods
Quality improvement for mental health
Quality Improvement in Medical Education
Software quality management VI : quality improvement issues
Preanalytical quality improvement: in quality we trust
The Employee Factor in Quality Milk
Productivity and quality improvement
Quality Production Improvement - QPI
Quality Assessment and Quality Improvement for UML Models
Employee quality, monitoring environment and internal control
Implementation of a quality improvement strategy to increase outpatient kidney transplant referrals
Learning Collaboratives: a Strategy for Quality Improvement and Implementation in Behavioral Health
Quality improvement through statistical methods
Quality improvement for mental health
Quality Improvement in Medical Education
Software quality management VI : quality improvement issues
Preanalytical quality improvement: in quality we trust
The Employee Factor in Quality Milk
Productivity and quality improvement
Quality Production Improvement - QPI
Quality Assessment and Quality Improvement for UML Models
Employee quality, monitoring environment and internal control
Implementation of a quality improvement strategy to increase outpatient kidney transplant referrals
Learning Collaboratives: a Strategy for Quality Improvement and Implementation in Behavioral Health
Quality improvement through statistical methods
Quality improvement for mental health