Training, Soft Skills and Productivity: Evidence from a Field Experiment

Arbeitspapier

This paper examines a training intervention aimed at boosting leadership and communication skills among employees of a large Latin American retailer. The identification exploits an experimental design in the context of a difference-in-difference strategy. Using longitudinal information obtained from the firm and two skills surveys, we document large positive effects of the training on store- and individual- level productivity. The intervention was more effective in boosting leadership than communication skills. Spillovers from trained managers to untrained sales representatives also contribute to the main effects. Our findings confirm the possibility of increasing productivity through training targeting critical soft-skills.

Angaben zum Objekt

• Sprache: Englisch

Verweise und Beziehungen

• Erschienen in: Series: IZA Discussion Papers ; No. 12447

Klassifikation und Themen

• Klassifikation: Wirtschaft ; Field Experiments ; Human Capital; Skills; Occupational Choice; Labor Productivity ; Personnel Economics: Training ; Economic Development: Human Resources; Human Development; Income Distribution; Migration
• Thema: socio-emotional skills ; training ; productivity ; experiments with firms

Beteiligte, Orts- und Zeitangaben

• Ereignis: Geistige Schöpfung
• (wer): Prada, Maria ; Rucci, Graciana ; Urzua, Sergio
• Ereignis: Veröffentlichung
• (wer): Institute of Labor Economics (IZA)
• (wo): Bonn
• (wann): 2019

Weitere Informationen

• Handle: http://hdl.handle.net/10419/202793
• Letzte Aktualisierung: 10.03.2025, 11:42 MEZ